Once your order is accepted, you will receive a confirmation email summarizing your order's content, the shipping method, shipping address and your order number. This email may end up in your Junk/Spam folder, so make sure to verify these before gett
If you wish to cancel your order, please send an email to [email protected] as soon as possible or get in touch with us via live chat (9:30 am-1:30 pm - 2:30 pm-5:30 pm CET from Monday to Friday),WhatsApp, Instagram, Facebook Messenger. We will make
If your order has not yet been packed by our facility, directly get in touch with our Customer Care team (preferably using the online chat - 10 am-1:30 pm - 2:30 pm-6 pm CET from Monday to Friday) so that we can rectify your details.
Once our facility will have dispatched your order, you will automatically receive a confirmation email that includes your parcel's shipping details.
Processing your order for dispatch is usually done within 1-2 days, unless you have ordered pre-order garment(s). This can take longer if one or several ordered garments have to be transferred from one of our stores to our facility. Delivery times vi
Please check the following details before contacting our customer service team:. Please contact DHL and our Customer Care team at [email protected] and we will do our best to resolve the issue as quickly as possible.
In case you ordered a garment with the pick-up in-store delivery method, it usually is available in 2-3 business days upon confirmation of your order. The store will give you a call or send you an email once your order is ready for pick-up. Feel free
If your order has not been packed by our facility, we will still be able to modify your shipping address.Please reach out to us directly via chat or WhatsApp so that we can rectify your details. Please quote your order number to speed the process up.
It usually takes 2-6 business days for your package to be returned to our facility and up to 15 business days for the return to be processed.You will be notified via email once the funds will be credited back to your account or once your exchange wil
As our stores and e-commerce stocks are linked, when a product is not available online, it is also out of stock in our stores.
Unfortunately, our suits are sold as complete sets, and it is not possible to order the jacket and trousers in different sizes separately. If you find yourself between sizes, we recommend selecting the larger size and having it adjusted by a professi
We currently do not offer gift-wrapping. We try to offer you the best eco-friendly packaging. Our suits, jackets and coats are shipped in our Pini Parma suit-bag.
Simply reach out to our Customer Care team with the reference of the garment you are interested in as well as the size and the location (Paris, Milan or Brussels) and we will let you know if it is.
Reactivity is key at Pini Parma! We produce high-quality garments in often limited quantities. Contact us throughout any of our channels to see if that garment will be restocked and leave your e-mail address in the “notify when available” section on
Tax Free is only available for in-store purchases.