Pini Parma

If your order has not yet been packed by our facility, directly get in touch with our Customer Care team (preferably using the online chat - 10 am-1:30 pm - 2:30 pm-6 pm CET from Monday to Friday) so that we can rectify your details.

If your order has not yet been packed by our facility, directly get in touch with our Customer Care team (preferably using the online chat - 10 am-1:30 pm - 2:30 pm-6 pm CET from Monday to Friday) so that we can rectify your details.

Can I change the garment or size I just ordered?

Ordering

Resetting your password

Can I modify or delete my account's details?

How can I access my orders' invoices?

I have two accounts, can I merge them?

My Account

How do I know if my order has gone through?

Can I cancel my order?

How do I track my order?

How long will it take me to receive my order?

Why have I not received my order within the estimated time originally communicated?

When will my pick-up in-store order be available?

Can I amend my order's shipping address?

When will I receive my refund/exchange?

The product I want is sold out online, is that also the case for the stores?

Can I order a suit with different sizes for the jacket/trousers?

Can I order a garment with gift-wrapping?

Is a specific garment available in our stores?

When a garment is sold out online, will it be replenished?

Can I benefit from Tax Free?

Which payment methods does Pini Parma accept?

My payment has been refused, what can I do?

I forgot to add my giftcard/voucher during checkout

Payment

How can I return or exchange my order?

How long will it take me to receive my refund/exchange?

Returns / Exchanges

How much does shipping cost?

Can I merge two orders together?

Shipping

How can I choose the right size?

Sizing

Can I change the garment or size I just ordered?Updated 3 months ago