Pini Parma

Once your order is accepted, you will receive a confirmation email summarizing your order&apos;s content, the shipping method, shipping address and your order number. This email may end up in your Junk/Spam folder, so make sure to verify these before getting in touch with us. If you have not received your order confirmation email, please contact us.

Once your order is accepted, you will receive a confirmation email summarizing your order's content, the shipping method, shipping address and your order number. This email may end up in your Junk/Spam folder, so make sure to verify these before gett

How do I know if my order has gone through?

Ordering

Resetting your password

Can I modify or delete my account's details?

How can I access my orders' invoices?

I have two accounts, can I merge them?

My Account

Can I cancel my order?

Can I change the garment or size I just ordered?

How do I track my order?

How long will it take me to receive my order?

Why have I not received my order within the estimated time originally communicated?

When will my pick-up in-store order be available?

Can I amend my order's shipping address?

When will I receive my refund/exchange?

The product I want is sold out online, is that also the case for the stores?

Can I order a suit with different sizes for the jacket/trousers?

Can I order a garment with gift-wrapping?

Is a specific garment available in our stores?

When a garment is sold out online, will it be replenished?

Can I benefit from Tax Free?

Which payment methods does Pini Parma accept?

My payment has been refused, what can I do?

I forgot to add my giftcard/voucher during checkout

Payment

How can I return or exchange my order?

How long will it take me to receive my refund/exchange?

Returns / Exchanges

How much does shipping cost?

Can I merge two orders together?

Shipping

How can I choose the right size?

Sizing

How do I know if my order has gone through?Updated 3 months ago