Processing your order for dispatch is usually done within 24 hours, unless you have ordered pre-order garment(s). Delivery times via DHL are as follows:

Processing your order for dispatch is usually done within 24 hours, unless you have ordered pre-order garment(s).Delivery times via DHL are as follows:<ul><li>France: next business day delivery</li><li>Europe: 2-4 business days</li><li>Rest of the World: 3-6 business days</li><li>Russia: 15-30 days via La Poste / Pochta</li></ul>

How long will it take me to receive my order?

We offer free shipping worldwide for all orders over 100.00 EUR. Under that amount, the shipping fee is 15.00 EUR.

We offer free shipping worldwide for all orders over 100.00 EUR. Under that amount, the shipping fee is 15.00 EUR.&#xA0;

How much does shipping cost?

Reach out to us via one of our various channels (live chat, Messenger, Instagram, WhatsApp, email) as soon as possible with your request and we will do our best to respond to your query positively. In case your order is already packed and shipped, we

Reach out to us via one of our various channels (live chat, Messenger, Instagram, WhatsApp, email) as soon as possible with your request and we will do our best to respond to your query positively. In case your order is already packed and shipped, we will not be able to merge both orders together.&#xA0;

Can I merge two orders together?

Pini Parma

Shipping

Resetting your password

Can I modify or delete my account's details?

How can I access my orders' invoices?

I have two accounts, can I merge them?

My Account

How do I know if my order has gone through?

Can I cancel my order?

Can I change the garment or size I just ordered?

How do I track my order?

Why have I not received my order within the estimated time originally communicated?

When will my pick-up in-store order be available?

Can I amend my order's shipping address?

When will I receive my refund/exchange?

The product I want is sold out online, is that also the case for the stores?

Can I order a suit with different sizes for the jacket/trousers?

Can I order a garment with gift-wrapping?

Is a specific garment available in our stores?

When a garment is sold out online, will it be replenished?

Can I benefit from Tax Free?

Ordering

Which payment methods does Pini Parma accept?

My payment has been refused, what can I do?

I forgot to add my giftcard/voucher during checkout

Payment

How can I return or exchange my order?

How long will it take me to receive my refund/exchange?

Returns / Exchanges

How can I choose the right size?

Sizing