Pini Parma

If you lost your password, simply click on the &quot;Forgot your password?&quot; mention on the login page and you will receive a link that will allow you to reset your password. In case you did not receive the e-mail, double check your spambox and email us at <a href="mailto:info@piniparma.com" rel="noreferrer noopener" style=" text-decoration: underline;" target="_blank" title="mailto:info@piniparma.com">info@piniparma.com</a>.

If you lost your password, simply click on the "Forgot your password?" mention on the login page and you will receive a link that will allow you to reset your password. In case you did not receive the e-mail, double check your spambox and email us at

Resetting your password

My Account

Can I modify or delete my account's details?

How can I access my orders' invoices?

I have two accounts, can I merge them?

How do I know if my order has gone through?

Can I cancel my order?

Can I change the garment or size I just ordered?

How do I track my order?

How long will it take me to receive my order?

Why have I not received my order within the estimated time originally communicated?

When will my pick-up in-store order be available?

Can I amend my order's shipping address?

When will I receive my refund/exchange?

The product I want is sold out online, is that also the case for the stores?

Can I order a suit with different sizes for the jacket/trousers?

Can I order a garment with gift-wrapping?

Is a specific garment available in our stores?

When a garment is sold out online, will it be replenished?

Can I benefit from Tax Free?

Ordering

Which payment methods does Pini Parma accept?

My payment has been refused, what can I do?

I forgot to add my giftcard/voucher during checkout

Payment

How can I return or exchange my order?

How long will it take me to receive my refund/exchange?

Returns / Exchanges

How much does shipping cost?

Can I merge two orders together?

Shipping

How can I choose the right size?

Sizing

Resetting your passwordUpdated 4 months ago